‘Normal’ Means Something Different At 1Call Restore
5 Ways We Define ‘Normal’ At 1Call Restore
We Defy The Roofing Industry Norms And Deliver
Above And Beyond Service And Results
We get it – the New Jersey roofing industry doesn’t have the best of reputations. Far too many roofers break their promises, don’t communicate, and produce shoddy results.
And many roofers (and homeowners) have accepted this as ‘normal.’
It’s NOT normal – at least, it shouldn’t be.
At 1Call Restore, normal means something different… something better, which is supported by five key factors.
#1. Honoring Our Commitment
We believe in delivering quality results on time and within budget – no exceptions.
And the majority of the time, we stay within the timelines and budget we provide in your quote.
You don’t have to fear surprise change orders that increase the amount you have to pay. And you don’t have to fear time-consuming delays.
Even when it means working when it’s inconvenient or eating into our profits, we’ll always do what’s right to ensure we keep our word and honor the promise we make to you.
#2. Constant Communication With Customers
It’s incredibly frustrating when contractors don’t keep you in the loop or return your phone calls.
In the worst cases, you may feel the contractors took your money and ran.
Not at 1Call Restore. Not ever.
We communicate well from start to finish, ensuring we deliver the best possible customer experience.
And if you call us first, we’ll answer or call you right back. You’ll be in the know, in control, and satisfied with our timeliness and results.
#3. Genuine Passion For Our Customers
We are passionate about our craft and genuinely enjoy helping homeowners restore their roofs and home exteriors.
More than that, we have a passion for the New Jersey community.
Most of us were born in the area, grew up here, and still live here. And we view the ‘customers’ we help as neighbors and friends. And we treat them like FAMILY:
- We listen to your needs and goals
- We charge fair and affordable prices
- We provide honest and accurate quotes
- We take the time to explain what we’re doing
You’ll find that each of our installers behaves courteously and respectfully toward you and your home, and you’ll have a pleasant experience as a result.
#4. Hiring And Mentoring The RIGHT People
You might ask, “How can we make the promise that EVERY installer behaves courteously and respectfully?”
Well, it’s because we hire the right people, and who we hire isn’t entirely based on how much they know about roofing and exterior restoration.
Instead, we hire based on character.
Only some people are a good fit at 1Call Restore. You can be a great roofer, but you won’t be an ideal fit within our company culture if you’re not polite, kind, and respectful.
Beyond that, we mentor and train our employees properly, ensuring they’re fully qualified and capable of servicing your home. In fact, all of our employees are certified.
#5. Going Beyond The Standard, ‘Acceptable’ Practices
It’s ‘normal’ for many roofing and exterior restoration companies to do the bare minimum – or even less.
At 1Call Restore, we meet every manufacturing guideline and refuse to accept shortcuts.
For instance, if your roof calls for six nails per shingle, then we use a minimum of six nails per shingle. On. Every. Shingle. Without exception.
More than that, we never compromise on materials.
You see, it’s ‘normal’ for companies to choose the cheapest brands to maximize their profit margins. And then they’ll often hire installers who’ll work for the lowest rates.
Not us. We use the best brands (GE, GAF, Karnak, and VitalCoat), and your roofing materials are installed by certified, experienced installers. Our manufacturers and installers care about your roof as much as you do – their quality materials and craftsmanship bear that out.
And the end result? A beautiful, long-lasting roof that you’ll love for many decades.
Do you want a New Jersey roofing and exterior restoration company that keeps its word, communicates well, and produces excellent results? If so, contact us today for your free and accurate quote.
